Purl AI is a small, independent app. Questions, bug reports, feature ideas and privacy requests all reach the same inbox, and a real person answers. We aim to reply within a few days.
Reporting a bug
Including these makes a fix far more likely:
- Your iPhone or iPad model and iOS version (Settings → General → About)
- The app version (Purl AI → Settings, at the bottom)
- What you did, what you expected, and what happened instead
- A screenshot, if it is something you can see
Subscriptions and refunds
Purl AI Pro is billed by Apple, not by us, so we cannot issue refunds or see your payment details. To manage or cancel, open your Apple Account subscriptions, or on your device: Settings → your name → Subscriptions. Refund requests go to Apple at reportaproblem.apple.com.
If you bought the one-time Lifetime unlock and it is not showing, tap Restore Purchases on the app's paywall first, then email us if it still does not appear.
Privacy
Purl AI has no accounts and keeps your projects on your own device, so there is usually no personal data for us to look up. The Privacy Policy explains what does and does not leave your device. Privacy questions can go to the address above.
Pattern and content credits
If something in the app's catalog is credited incorrectly or should not be there, email us a link and we will correct or remove it.
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